Get ready for an expanded job market, thanks to artificial intelligence

Get ready for an expanded job market, thanks to artificial intelligence

Will AI put people out of work? There will be pain, yes, just as there has been with other transformative technologies in the past. A few decades ago, automatic switching put many switchboard operators out of work. But I’ve heard that without such automation, every person in North America over the age of 18 would now be required to staff manual switchboards to handle today’s telecommunications traffic. Greater efficiency means increased consumption and demand. AI is equally likely to replace manual tasks while expanding opportunities – it’s about embracing the changes it could bring.

Senthil Padmanabhan, vice president and technical fellow at eBay, confirms the current maxim that AI won’t take away jobs, but people using AI will. While there may be concern about how AI will impact our future, I would suggest applying what’s called Jevons’ paradox to generative AI, she advises. An increase in productivity will create more opportunities as new avenues open up. The size of the cake increases.

The important thing is to be forward-thinking and use AI to gain an edge over the competition, says Denise Hemke, chief product officer at Checkr. If there are AI tools in your industry, do your best to master them and learn how to use them to your advantage.

AI is already serving as a powerful support tool for professionals and managers, taking on repetitive and mundane tasks and providing powerful real-time data analytics, says Barry Cooper, president of NICE’s CX division. Artificial intelligence will continue to take over some of the tasks previously performed by humans, but it will also open up new opportunities, new jobs that have yet to be created. Those who understand and work to integrate AI into their workflows will be better positioned for success in the years to come.

Indeed, AI and associated technologies can take on more tasks than organizations, as well as people’s lives, but a large workforce will be required to conceive, design, implement, train and maintain these systems.

For today’s executives and professionals, the edge will go to those who understand the potential of these systems and how to apply technologies like AI to improve their performance and that of their teams. Deep technical knowledge is not required. Business professionals should focus on leveraging commercially available tools to augment their day-to-day work and unleash a new level of productivity available only to a few elite organizations or agencies, says Padmanabhan. For example, a task that used to take ten days to complete should now be completed in seven days with even higher quality. People who quickly adapt to ever-evolving generative AI tools will have an added advantage.

Aside from generic routines like organizing and optimizing tasks, AI can also provide more specialized help for managers and executives, says Hemke. For example, AI can be used to help in areas such as decision making, customer segmentation and loyalty programs.

Cooper even envisions a new management role that will emerge with the emergence of AI: VP of Digital AI Workforce. This position will be responsible for overseeing a team of AI digital assistants who act as digital peers to their human counterparts. Human oversight will always be needed in the age of AI.

For leaders in a budding AI environment, instead of trying to do everything at once, pick a specific area of ​​the organization where gen AI will make a difference and augment that workflow, advises Padmanabhan. And pay attention to how it evolves. The learnings and feedback you gather from what you focus on will be immensely valuable, which can help set your organization on a path that will sustain long-term success.

Generative AI can play a role in a range of tasks, from answering customer support calls to writing marketing materials, building projects and coding, adds Padmanabhan. Therefore, every role or profession will feel the impact of generative AI. However, the impact can be positive if you use it as a tool to increase your work in order to become much more effective and efficient in a measurable way. On the other hand, if you produce the same output as generative AI, your position may suffer.

At this point, it’s hard to predict exactly which business or technical skills will stand out as AI grows, says Padmanabhan. But one skill will always prevail: the ability to adapt and learn. Set yourself apart through creativity and learning, he urges. He becomes even more critical in the age of gen AI, where everyone has instant access to above-average creativity. He imagines a world where everyone has access to generative AI tools just like search engines or smartphones. If your skill is to produce the same output as a generative AI tool, the demand for that skill will decrease. On the other hand, if you distinguish yourself by adding value to the base output, your skill will always be in demand.

Employ generative AI for augmentation rather than reproduction, advises Padmanabhan. Also, Hemke says, I don’t think a manager or executive role could be put at risk of being disrupted by AI. AI cannot develop true awareness, basic social skills, and strategic vision that are required for a manager or executive role.

There are still gaps where AI can’t function on the same level as human critical thinking, empathy and creativity, agrees Cooper. Less creative skills like memorization and acting will be less important as AI takes on more repetitive and mundane tasks. In many places, AI will enable the elevation of occupations by enabling people to be more efficient and impactful in far less time than ever before.

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