Apple @ Work: Apple’s control over the device management protocol is about protecting the user experience

Macs at work

Apple @ Work is brought to you by Kolide, the device trust solution that ensures that if a device is insecure, it cannot access your cloud apps. If you have Okta, Kolide can help you make your fleet 100% compliant. I am Zero Trust for Okta. Learn more or request a demo today.

In a rapidly changing digital world, it can be easy to forget that behind every device, every system, and every line of code are people just trying to do their job. Security vendors have a responsibility to secure the IT environment and ensure that machines are locked down as much as possible. On the other hand, IT professionals are constantly thinking about security and taking steps to protect their organizations from cyber threats. But where does Apple fit into this equation?

About Apple @ Work: Bradley Chambers managed a corporate IT network from 2009 to 2021. With experience implementing and managing firewalls, switches, a mobile device management system, enterprise-grade Wi-Fi, hundreds of Macs and hundreds of iPads Bradley will highlight ways Apple IT leaders deploy Apple devices, build networks to support them, train users, stories from the trenches of IT management, and ways Apple could improve its products for IT departments.


Apple has long been known for its commitment to providing an exceptional user experience in all of its products. This is no different when it comes to device management protocols. By controlling the APIs that device management vendors are allowed to use, Apple ensures they stay within bounds to provide users with a seamless experience. The best analogy I can come up with is bumper rails in a bowling alley that kids will use often. Apple has built bumper rails for security vendors to work with, and over time, they’re expanding those rails as technology allows.

Apple’s goal is that the user experience is paramount

Apple’s approach to device management is rooted in its commitment to providing an exceptional user experience. People started using Macs at work because they were known for their reliability, ease of use, and sleek design. Therefore, Apple wants to protect that experience and prevent corporate security software from bloating the system, rendering it unusable. We all remember the days when your work Windows PC was so bloated with security software that it wasn’t usable to its full potential.

Apple controls what device management vendors can technically do since it controls the APIs. Vendors can add features, but Apple has guardrails in place to ensure the user experience isn’t compromised. Apple is trying to strike a balance between getting the right kind of observability data for security analysis while protecting user privacy with iCloud data and maintaining a great experience.

As Apple has expanded the way security vendors can interact with the Mac, it has been able to strike the balance between getting the right observability data for security analytics tools and protecting user privacy with data of iCloud. This allows for a great experience while also providing essential security measures. Apple’s commitment to its users is evident in the way it has crafted its device management protocols. Realistically, you can use a Mac with every bit of device management from your IT department, including SOC2 compliant endpoint security software. While the Windows world has come a long way in terms of reliability for a managed device, I truly believe that Apple still offers the best overall workplace experience for IT, security vendors, and especially end users. I believe we are in the golden age of enterprise workstations.

Apple @ Work is brought to you by Kolide, the device trust solution that ensures that if a device is insecure, it cannot access your cloud apps. If you have Okta, Kolide can help you make your fleet 100% compliant. I am Zero Trust for Okta. Learn more or request a demo today.

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